American Signature Sofa

American Signature Sofa

Daniel and Dianna of Phila, PA on Dec. 1, 2015Satisfaction RatingWe purchased a living room set from American Signature Furniture in Phila, Pa on October of 2013. The set consisted of a recliner (single), a reclining sofa with a fold out table in the center and a reclining love seat with cup holders in center. It was the Park City line they sell. In September the single recliner would not close and screws fell out from the underneath. Upon further inspection the steel arm (part of reclining mechanism) was broken. Also the arm rest where you would put your elbow collapsed. The right side of the reclining mechanism on the sofa also broke and will work at all. Also the fold down shelf in the center of the sofa collapses when anything is placed on. When sitting on the sofa the stuffing has shifted and feels like you are sitting on 2x4s. The love seat has lost a spring (found when cleaning under it). The quality of this furniture is bad and we called for warranty service. The warranty company spent less than 15 minutes looking at furniture. The furniture has a limited lifetime warranty. I received a call from American Signature Representative to say “there is no defect in any of the furniture”. It was made with inferior material and we feel we have been ripped off.Helpful?YesNo
american signature sofa 1

American Signature Sofa

We purchased a living room set from American Signature Furniture in Phila, Pa on October of 2013. The set consisted of a recliner (single), a reclining sofa with a fold out table in the center and a reclining love seat with cup holders in center. It was the Park City line they sell. In September the single recliner would not close and screws fell out from the underneath. Upon further inspection the steel arm (part of reclining mechanism) was broken. Also the arm rest where you would put your elbow collapsed. The right side of the reclining mechanism on the sofa also broke and will work at all. Also the fold down shelf in the center of the sofa collapses when anything is placed on. When sitting on the sofa the stuffing has shifted and feels like you are sitting on 2x4s. The love seat has lost a spring (found when cleaning under it). The quality of this furniture is bad and we called for warranty service. The warranty company spent less than 15 minutes looking at furniture. The furniture has a limited lifetime warranty. I received a call from American Signature Representative to say “there is no defect in any of the furniture”. It was made with inferior material and we feel we have been ripped off.Helpful?YesNo
american signature sofa 2

American Signature Sofa

We purchased a living room set from American Signature Furniture in Phila, Pa on October of 2013. The set consisted of a recliner (single), a reclining sofa with a fold out table in the center and a reclining love seat with cup holders in center. It was the Park City line they sell. In September the single recliner would not close and screws fell out from the underneath. Upon further inspection the steel arm (part of reclining mechanism) was broken. Also the arm rest where you would put your elbow collapsed. The right side of the reclining mechanism on the sofa also broke and will work at all. Also the fold down shelf in the center of the sofa collapses when anything is placed on. When sitting on the sofa the stuffing has shifted and feels like you are sitting on 2x4s. The love seat has lost a spring (found when cleaning under it). The quality of this furniture is bad and we called for warranty service. The warranty company spent less than 15 minutes looking at furniture. The furniture has a limited lifetime warranty. I received a call from American Signature Representative to say “there is no defect in any of the furniture”. It was made with inferior material and we feel we have been ripped off.
american signature sofa 3

American Signature Sofa

Faye of Decatur, GA on Jan. 3, 2016Satisfaction RatingI really want to thank whoever created this page because at first I thought it was just me. Now I know there are literally hundred of similar complaints. The quality of ASF’s furniture has gone down below the neighborhood store that sells by placing stuff in the parking lot. I purchased a sectional, mattress set and extended warranty. When we purchased the warranty we were told it covered “ALL” damage to the sofa. That the mattress had a special warranty and if we wanted to keep the mattress warranty intact we were required to purchase a special mattress cover which would be replaced free of charge every 3 years. The salesperson stated if it broke, collapsed, was burned, cut or had any damage to it it would be replaced. I explained the reason we were looking for an inexpensive leather was it was going in my den where we often ate while watching tv. It had to be comfortable because it was lounged on and we often fell asleep on it. I told them the only reason we were replacing the one we had was because the love seat had collapsed. I was reassured no matter what damage happened to the sofa it would be replaced if it could not be repaired. We picked up the me. The first problem is the sectional is completely different than any sectional I have seen with the sofa actually being the love seat. We got the sectional home but could not one part into the house. It appeared the love seat was in fact a sofa. I took photos and went back to the store where I was assured I had been given the wrong part. They stated they would deliver the correct sectional a few days later. When the deliver date came, the manager called me before 8am and began to argue I had the right pieces. His tone was abusive and demeaning. I hung up, He called back and I told him to come look at it. He came and said the pieces were correct and this particular sofa was made differently than most. The love seat was actually the longest piece. (The diagram in the store called it right or left love seat and was very misleading). When the delivery people arrived, one of them stated the frame had been broken. I then reminded him I had insurance on it. Well to make a long story short, I got the run around about fixing it. However, during the process, like another poster here, I discovered a separation between the corner pillows. A repair person was sent out who stated it was indeed a manufacturer’s defect. Almost two weeks went by and I called the store to find out the status. At that time I was advised by the manager he was not going to do anything because I had “abused” the section. I was never told it would be up to the manager to determine whether or not the warranty would be honored.I am still in the process of determining what steps I can take. I have called the corporate office and got no response to the issue. I will tell anyone the CURRENT AMERICAN SIGNATURE FURNITURE IS NOT THE SAME AS THE OLD ONE. BTW I previously purchased a leather sectional which is in excellent condition and a mahogany bed which they no longer make. It is also in excellent condition.Helpful?YesNo
american signature sofa 4

American Signature Sofa

I really want to thank whoever created this page because at first I thought it was just me. Now I know there are literally hundred of similar complaints. The quality of ASF’s furniture has gone down below the neighborhood store that sells by placing stuff in the parking lot. I purchased a sectional, mattress set and extended warranty. When we purchased the warranty we were told it covered “ALL” damage to the sofa. That the mattress had a special warranty and if we wanted to keep the mattress warranty intact we were required to purchase a special mattress cover which would be replaced free of charge every 3 years. The salesperson stated if it broke, collapsed, was burned, cut or had any damage to it it would be replaced. I explained the reason we were looking for an inexpensive leather was it was going in my den where we often ate while watching tv. It had to be comfortable because it was lounged on and we often fell asleep on it. I told them the only reason we were replacing the one we had was because the love seat had collapsed. I was reassured no matter what damage happened to the sofa it would be replaced if it could not be repaired. We picked up the me. The first problem is the sectional is completely different than any sectional I have seen with the sofa actually being the love seat. We got the sectional home but could not one part into the house. It appeared the love seat was in fact a sofa. I took photos and went back to the store where I was assured I had been given the wrong part. They stated they would deliver the correct sectional a few days later. When the deliver date came, the manager called me before 8am and began to argue I had the right pieces. His tone was abusive and demeaning. I hung up, He called back and I told him to come look at it. He came and said the pieces were correct and this particular sofa was made differently than most. The love seat was actually the longest piece. (The diagram in the store called it right or left love seat and was very misleading). When the delivery people arrived, one of them stated the frame had been broken. I then reminded him I had insurance on it. Well to make a long story short, I got the run around about fixing it. However, during the process, like another poster here, I discovered a separation between the corner pillows. A repair person was sent out who stated it was indeed a manufacturer’s defect. Almost two weeks went by and I called the store to find out the status. At that time I was advised by the manager he was not going to do anything because I had “abused” the section. I was never told it would be up to the manager to determine whether or not the warranty would be honored.I am still in the process of determining what steps I can take. I have called the corporate office and got no response to the issue. I will tell anyone the CURRENT AMERICAN SIGNATURE FURNITURE IS NOT THE SAME AS THE OLD ONE. BTW I previously purchased a leather sectional which is in excellent condition and a mahogany bed which they no longer make. It is also in excellent condition.Helpful?YesNo

American Signature Sofa

American Signature Sofa
American Signature Sofa

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